Privacy Policy
Dusty Duct – Air Quality & Duct Cleaning ("Dusty Duct," "we," "our," or "us") values your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you interact with our website:
Personal Information
- Full Name
- Email Address
- Phone Number
- Property Address
- Company Name (if applicable)
- Service Request Details
- Appointment Information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Referring Website
- Website Usage Statistics
This information helps us improve our website and provide a better user experience.
2. How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule appointments
- Provide requested services
- Send service confirmations and reminders
- Prepare estimates or quotations
- Improve our website and customer experience
- Respond to customer support requests
- Comply with legal obligations
With your consent where required, we may also send promotional offers, company updates, and service reminders. You can opt out of marketing communications at any time.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Measure advertising effectiveness
- Enhance your browsing experience
You may disable cookies through your browser settings; however, doing so may affect certain website features.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Trusted service providers assisting our business operations
- Payment processors (when applicable)
- Website hosting providers
- Marketing and analytics providers
- Government authorities when required by law
All third-party providers are expected to protect your information appropriately.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, loss, misuse, or disclosure. While we strive to use commercially reasonable measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites, including social media platforms or partner websites.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent for certain processing activities
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
8. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. Any updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Dusty Duct – Air Quality & Duct Cleaning
Phone: (224) 672-3878 | (224) 379-0806
Email: info@dustyduct.com
Website: www.dusty-duct.com
Your Privacy Matters
At Dusty Duct – Air Quality & Duct Cleaning, we are committed to protecting your privacy and handling your information responsibly. We appreciate your trust and remain dedicated to providing professional service while safeguarding your personal information.